Questions?
You can find the most frequently asked questions and answers here!
The NEStore can only be charged electrically. Combinations with PVT panels or heat pumps are currently being investigated. Whether this will be the next variant we bring to the market depends on the feedback we are currently receiving.
The NEStore can only be charged electrically. Combinations with PVT panels or heat pumps are currently being investigated. Whether this will be the next variant we bring to the market depends on the feedback we are currently receiving.
Currently, we only deliver in the Netherlands, but we plan to start delivering systems in Germany and Belgium by the end of 2024.
At this moment, no subsidies are available for the NEStore. In the short term, we expect clarity on subsidy opportunities for 2024, but we do not expect the ISDE to be included.
The NEStore heats cold water via a heat exchanger to the set temperature (40°C for tap water). The tap water will not exceed this set temperature. As long as the tap water does not go above 60°C, no limescale will form. Therefore, a water softener is not necessary.
It is recommended to place the NEStore on a separate circuit, as the NEStore will fully load the circuit with a maximum charging capacity of 3.4 kW. If it is not possible to install a separate circuit, the charging capacity can be adjusted. A combination with a few lights is possible, but using other large appliances on the same circuit is not recommended.
Yes, your own installer can install the NEStore. Currently, we prefer to do this together with the installer so that we can learn from the process as well.
Based on the requirements, we can connect multiple NEStore units in series to ensure sufficient power (for multiple showers simultaneously) and capacity (total amount of hot water). It is also possible to use the existing (gas) boiler as a backup. For these types of projects, we would be happy to discuss the options with you.
Yes, it is possible to purchase two NEStores for the separate functionalities. In terms of control, they will operate independently. There is no need to connect them.
This depends on the energy needs of the home. In most cases, the NEStore can serve as a heating support system.
The NEStore can be effectively combined with a heat pump, where the NEStore serves as heating support. This allows for the installation of a smaller-sized heat pump.
They are very similar. In both systems, the available energy is stored with a COP of 1. The standby losses of both systems are also comparable. The difference lies in the energy output: in a battery, the energy is electrical, whereas in the NEStore, it is thermal.
At the moment, a cloud connection is necessary to monitor the system, apply updates, and retrieve dynamic tariffs. In the future, it may be possible to use the NEStore without a cloud connection, though this could impact the system's functionality.
The NEStore is equipped with an air vent, allowing it to be re-vacuumed at any time. We guarantee a stable vacuum for a period of 7 years.
Yes, it is possible to control the NEStore via home automation systems. We are currently testing with one of these parties. In the near future, we will make the necessary protocols available. After that, it will be up to the home automation provider to implement the NEStore into their portfolio.
The pressure in the closed system is 1.5 bar. At this pressure, the water in the system remains in the liquid state.
When energy is being fed back into the grid, the heater will dynamically adjust to match the returned power (between 1000-3000W). However, when the NEStore is charged based on dynamic tariffs, it will be charged at a fixed power level.
At the moment, only the day-ahead price is considered, and expected household usage is not yet factored in. However, we are actively working on further developing the software, including integrating usage profiles and other energy markets. These improvements will be made available through updates to the existing systems.
By default, the NEStore will determine its charging times based on self-generated energy and dynamic energy tariffs. In the near future, we will enable users to make their own adjustments to the charging times, which will be possible once our web application becomes available. We are also developing the option for third parties (smart home software) to control the NEStore.
As mentioned earlier, the NEStore cannot be placed horizontally. However, if the crawl space is dry and has sufficient height, installation in the crawl space is possible.
It is not possible to install the NEStore horizontally, as the system relies on vertical height to create layering within the system. This cannot be achieved in a horizontal setup.
Software and Installation
All frequently asked questions regarding the software and installation of NEStore can be found below.
The NEStore heats cold water via a heat exchanger to the set temperature (40°C for tap water). The tap water will not exceed this set temperature. As long as the tap water does not go above 60°C, no limescale will form. Therefore, a water softener is not necessary.
It is recommended to place the NEStore on a separate circuit, as the NEStore will fully load the circuit with a maximum charging capacity of 3.4 kW. If it is not possible to install a separate circuit, the charging capacity can be adjusted. A combination with a few lights is possible, but using other large appliances on the same circuit is not recommended.
Yes, your own installer can install the NEStore. Currently, we prefer to do this together with the installer so that we can learn from the process as well.
At the moment, a cloud connection is necessary to monitor the system, apply updates, and retrieve dynamic tariffs. In the future, it may be possible to use the NEStore without a cloud connection, though this could impact the system's functionality.
Yes, it is possible to control the NEStore via home automation systems. We are currently testing with one of these parties. In the near future, we will make the necessary protocols available. After that, it will be up to the home automation provider to implement the NEStore into their portfolio.
When energy is being fed back into the grid, the heater will dynamically adjust to match the returned power (between 1000-3000W). However, when the NEStore is charged based on dynamic tariffs, it will be charged at a fixed power level.
At the moment, only the day-ahead price is considered, and expected household usage is not yet factored in. However, we are actively working on further developing the software, including integrating usage profiles and other energy markets. These improvements will be made available through updates to the existing systems.
By default, the NEStore will determine its charging times based on self-generated energy and dynamic energy tariffs. In the near future, we will enable users to make their own adjustments to the charging times, which will be possible once our web application becomes available. We are also developing the option for third parties (smart home software) to control the NEStore.
Applications
All frequently asked questions about the various applications and possibilities of NEStore can be found below.
Based on the requirements, we can connect multiple NEStore units in series to ensure sufficient power (for multiple showers simultaneously) and capacity (total amount of hot water). It is also possible to use the existing (gas) boiler as a backup. For these types of projects, we would be happy to discuss the options with you.
Yes, it is possible to purchase two NEStores for the separate functionalities. In terms of control, they will operate independently. There is no need to connect them.
This depends on the energy needs of the home. In most cases, the NEStore can serve as a heating support system.
The NEStore can be effectively combined with a heat pump, where the NEStore serves as heating support. This allows for the installation of a smaller-sized heat pump.
About NEStore
All frequently asked questions regarding NEStore can be found below.
They are very similar. In both systems, the available energy is stored with a COP of 1. The standby losses of both systems are also comparable. The difference lies in the energy output: in a battery, the energy is electrical, whereas in the NEStore, it is thermal.
The NEStore is equipped with an air vent, allowing it to be re-vacuumed at any time. We guarantee a stable vacuum for a period of 7 years.
The pressure in the closed system is 1.5 bar. At this pressure, the water in the system remains in the liquid state.
As mentioned earlier, the NEStore cannot be placed horizontally. However, if the crawl space is dry and has sufficient height, installation in the crawl space is possible.
It is not possible to install the NEStore horizontally, as the system relies on vertical height to create layering within the system. This cannot be achieved in a horizontal setup.
Market & developments
All frequently asked questions regarding the market & developments can be found below.
They are very similar. In both systems, the available energy is stored with a COP of 1. The standby losses of both systems are also comparable. The difference lies in the energy output: in a battery, the energy is electrical, whereas in the NEStore, it is thermal.
The NEStore is equipped with an air vent, allowing it to be re-vacuumed at any time. We guarantee a stable vacuum for a period of 7 years.
The pressure in the closed system is 1.5 bar. At this pressure, the water in the system remains in the liquid state.
As mentioned earlier, the NEStore cannot be placed horizontally. However, if the crawl space is dry and has sufficient height, installation in the crawl space is possible.
It is not possible to install the NEStore horizontally, as the system relies on vertical height to create layering within the system. This cannot be achieved in a horizontal setup.
Curious if NEStore® is right for you? Lets check!
Demand for NEStore® is high! This is positive, but it also means we prioritize finding the best match. Curious if your project is a match for NEStore®? Lets check!